Cookie Policy
Last Updated: January 2026
This Cookie Policy explains how Bitnex Crestfort ("we," "us," or "our") uses cookies and similar tracking technologies on our cryptocurrency trading platform available at bitnex-crestfort-platform.com (the "Platform"). By using the Platform, you consent to the use of cookies as described in this policy.
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other electronic device) when you visit a website. Cookies are widely used to make websites work more efficiently, provide a better user experience, and deliver information to website owners. Cookies can be "persistent" (remaining on your device until deleted or expired) or "session" (deleted when you close your browser).
2. Why We Use Cookies
We use cookies and similar technologies for several purposes:
- Essential Functionality: To enable core features such as account authentication, session management, security measures, and platform navigation.
- Performance and Analytics: To analyze how visitors use the Platform, identify technical issues, and understand usage patterns to improve our services.
- Personalization: To remember your preferences, settings, and customizations to provide a tailored experience.
- Security: To detect fraudulent activity, prevent abuse, and protect the Platform and our users from security threats.
- Marketing and Advertising: To deliver relevant advertisements and measure the effectiveness of marketing campaigns (where you have consented).
3. Types of Cookies We Use
We use the following categories of cookies on the Platform:
3.1 Strictly Necessary Cookies
These cookies are essential for the operation of the Platform and enable you to access secure areas, use account features, and navigate the site. Without these cookies, certain services cannot be provided. These cookies do not gather information about you for marketing purposes and are not used to track your browsing activity on other websites.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your authenticated session | Session |
| csrf_token | Protects against cross-site request forgery attacks | Session |
| security_check | Verifies security status of your connection | 24 hours |
3.2 Performance and Analytics Cookies
These cookies collect information about how you use the Platform, such as which pages you visit, how long you spend on each page, and any error messages you encounter. This information is aggregated and anonymized to help us improve platform performance and user experience.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _analytics_session | Tracks page views and user interactions | 30 minutes |
| performance_metrics | Monitors platform performance and load times | 1 year |
| user_journey | Analyzes navigation patterns to improve UX | 90 days |
3.3 Functional Cookies
These cookies allow the Platform to remember choices you make (such as language preferences, display settings, and trading interface customizations) and provide enhanced, personalized features.
| Cookie Name | Purpose | Duration |
|---|---|---|
| user_preferences | Stores your interface settings and preferences | 1 year |
| language_selection | Remembers your language preference | 1 year |
| chart_settings | Saves your trading chart configurations | 6 months |
3.4 Targeting and Advertising Cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. These cookies are typically placed by third-party advertising networks with our permission.
| Cookie Name | Purpose | Duration |
|---|---|---|
| ad_tracking | Tracks interaction with advertisements | 90 days |
| marketing_campaign | Identifies source of marketing referrals | 30 days |
| conversion_pixel | Measures effectiveness of ad campaigns | 60 days |
4. Third-Party Cookies
In addition to our own cookies, we may use third-party service providers who set cookies on our Platform for the purposes described above. These third parties include analytics providers, advertising networks, security services, and payment processors. We do not control these third-party cookies, and their use is governed by the privacy policies of the respective third parties. We recommend that you review the privacy and cookie policies of these third-party services.
5. Other Tracking Technologies
In addition to cookies, we may use other tracking technologies including:
- Web Beacons: Small graphic images (also known as pixel tags or clear GIFs) embedded in web pages or emails to track user behavior and measure campaign effectiveness.
- Local Storage: Technologies such as HTML5 local storage and IndexedDB that allow data to be stored locally on your device.
- Device Fingerprinting: Techniques that collect information about your device configuration to create a unique identifier for security and fraud prevention purposes.
6. Managing Your Cookie Preferences
You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. You can also delete cookies that have already been set. Here are links to instructions for managing cookies in common browsers:
- Google Chrome: Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and website data
- Microsoft Edge: Settings > Cookies and site permissions
Please note that blocking or deleting certain cookies may impact the functionality of the Platform and prevent you from accessing certain features. Strictly necessary cookies cannot be disabled as they are essential for platform operation.
You may also opt out of third-party advertising cookies through industry opt-out mechanisms such as the European Interactive Digital Advertising Alliance (EDAA) Your Online Choices platform.
7. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no industry standard for recognizing or responding to DNT signals. As such, our Platform does not currently respond to DNT browser signals.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated Cookie Policy on the Platform and updating the "Last Updated" date. We encourage you to review this Cookie Policy periodically.
9. Contact Us
If you have questions or concerns about our use of cookies or this Cookie Policy, please contact us through the contact information provided on the Platform.